Refund policy
Return & Refund Policy
Our Commitment
At Turner Trading Cards, we take pride in selling authentic, factory-sealed trading card products. We carefully inspect and package every order before it ships.
All Sales Are Final
Due to the nature of trading card products, all sales are final. We do not accept returns or exchanges on opened or unsealed products.
Damaged or Defective Items
If your order arrives damaged due to shipping, please contact us within 14 days of the delivery date with the following:
- Your order number
- A description of the damage
- Photos of the damaged item and packaging
We will review your claim and work toward a fair resolution, which may include a replacement or refund at our discretion.
Incorrect Items
If you received the wrong item, please contact us within 14 days of delivery with your order number and a photo of the item received. We will make it right.
Order Cancellations
Orders may be cancelled before they have been processed and shipped. Once an order has shipped, it cannot be cancelled. Please contact us as soon as possible if you need to cancel.
Contact
For any return or refund inquiries, please reach out through our Contact page or by emailing our customer support team.